We hand package and ship all of our products usually within 48 hours of receiving an order to ensure your items are as fresh as possible. If for any reason your product is damaged during shipping, please email info@bgutsy.pk for a replacement, which can take up to 7 days to process.

However, as our canned water kefir are perishable drinks, we do not accept returns or issue refunds once an order has been fulfilled and handed off to the customer. You may request to cancel your order and have it refunded up until you receive either:

a) the product itself (pickup from store)

b) an out for delivery notification 

This practice guarantees that our products remain safe and untampered with for all customers, since we cannot monitor how customers will store their products and their refrigeration conditions.

Our products are 'live,' and ensuring that they are kept at refrigeration temperature (at or below 4° C) is of upmost importance for food safety. 

Please contact us at info@bgutsy.pk if you experience an issue with our canned drinks.